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Returns/Refunds Frequently Asked Questions (FAQs)

  • Q: What happens if the products are broken when I receive them?

    A: If the products were broken in-transit then please contact us and we'll ship you a free replacement, or a full refund (your choice).

  • Q: I ordered the wrong thing by mistake, can I return it?

    A: It depends on the product; anything that was customised for you is not refundable, but most other products can be returned. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself).
    Whether (and how) the items gets shipped back to us again will depend on the product in question.

  • Q: Someone stole my card and used it to buy stuff from your site, what do I do?

    A: Contact your card company first and tell them to cancel your card because it's been stolen. Then contact us so that we can liaise with your card company to get the money refunded.

  • Q: I've changed my mind, can I return it?

    A: It depends on the product. Most products are returnable within 14 days but you may need to pay return postage. Please contact us as it will vary per product.